+ Do I have a to sort my recycling?

Yes. We collect all household recyclable materials in three streams: 1) Paper Stream for all paper fibre materials, 2) BCR Glass for refundable glass bottles, and 3) Container Stream for all other materials, including #1-#7 plastics, tetrapaks, beverage containers (including milk cartons and jugs), and tin.

In the past, this was a single-stream recycling collection service, meaning we did not require subscribers to sort any of their recycling. Beginning in 2018, we became a dual-stream collection service, meaning we required subscribers to put recycling into a Paper Stream (for all paper fibre products) and Container Stream (all other recyclable materials). In December 2019, we added a third stream for refundable glass bottles.

Recycling markets are changing. China is enforcing higher quality control measures on the material it imports. If the bails are not up to standard, the processor is fined, and the costs are passed down the line. As a result, our processor is having a difficult time finding a reliable market for single-stream co-mingled residential recycling material.

By separating paper products out of the Container Stream, our processor has the flexibility to produce higher quality products that are now in demand. This change will allow us to be the best recycler we can be and continue to divert as much material as possible from the Whitehorse Landfill.

To learn more about this decision please check our email annoucnements.

+ What materials go in Paper Stream?

• Newsprint (e.g. newspaper, flyers)
• Boxboard (e.g. cereal boxes, cracker boxes)
• Old corrugated cardboard (e.g. TV/appliance boxes, Amazon boxes)
• Office paper
• Printer paper
• Construction paper

Do not include

• Container Stream materials
• Paper towel or facial tissues
• Material with food residue (e.g.pizza boxes (place in Organics cart instead))

+ What materials go in BCR Glass Stream?

• wine bottles
• beer bottles
• spirit bottles (e.g. 26 oz bottles)
• glass pop/juice/ice tea/kombucha bottles
  • plastic bottles go in Container Stream It is preferable, but not required, that bottles are put out in the case they originally came in or a similar box.

+ What materials go in Container Stream?

• Aluminum Cans
• Plastic bottles
• Plastics #1 - #7
• Tin cans
• Non-glass beverage containers (e.g. aluminum cans, water/pop bottles, juice boxes)
• Milk jugs and milk cartons
• Tetra Paks
• Yoghurt containers

Do not include

• Paper Stream materials
• Packaing foam, a.k.a. styrofoam
  • Instead place in garbage
• Material with food residue
  • Rinse and clean before placing in Container Stream
• Refundable glass bottle
  • Instead place into BCR Glass Stream
• Non-refundable glass
  • Instead place in garbage

Items may be added or removed based on market demand. Customers will be notified of any changes and our website will make any announcements regarding changes here.

Containers must be cleaned and rinsed of all food residue. Food contamination hurts the quality of the product, reducing its market demand. Please ensure material is clean.

Failure to adequately rinse containers may result in the material being refused at curb.

+ What's going on with glass?

As of November 30th, 2019, recycling depots in the Yukon will no longer accept non-refundable glass. For some background and rational for the decision please see the official announcement.

As of November 30th, 2019, WBBR will cease to collect non-refundable glass.

Refundable glass items will continue to be accepted, but it must be sorted into its own stream (BCR Glass Stream), separate from Container Stream. No glass of any kind (refundable or non-refundable) should be placed in Container Stream.

+ What's the difference between BCR glass and non-BCR glass

Glass products can be divided into two categories.

BCR Glass

These glass bottles falls under the Beverage Container Regulation Act (BCR). A deposit is applied to these bottles at purchase and they can be returned to a recycling depot to receive a refund.

If you're unsure if a bottle fall under the BCR program or not, a good rule of thumb is if you can open the glass bottle and immediately drink it, then it falls under the BCR program.

The Yukon government has also made this helpful information pamphlet that explains the program more fully.

WBBR collects these bottles at the curb when sorted into BCR Glass Stream.

Non-BCR Glass

This is all glass that does not fall under the BCR program.

As of November 30, 2019, non-BCR glass is no longer accepted at recycling depots in the Yukon or through WBBR's collection services. For more information, please read the official announcement or contact Daniel.

+ What time does my recycling need to be on the curb?

We start collections at 7:00 am. Please put your material out as close to this time as possible.

+ How can I be reminded of collection day?

Check our Schedules page for pdf schedules and Google Calendars for each zone on our.

+ Do I need to put my Blue Bin on the curb?

Yes. Your Blue Bins are necessary for several reasons. First, Bylaw requires it. Secondly, it assists our crew as the Blue Bin is much easier to see than just the bags. Finally, the Blue Bin is needed so our crew has a place to leave the Yellow Bags and fresh clear bags. You may use another container or bin, such as a 240-litre cart.

If you need a new bin, contact Daniel.

+ Is there any limit to how much recycling can be collected at one time?

No. There is no limits to the amount we collect. If you run out of bags, let us know and we’ll drop more off as soon as possible. If you are in a pinch and we cannot get them to you before the next collection day, please use whatever bins/boxes/clear bags you have on hand.

+ My recycling wasn’t collected. What should I do now?

If there was an issue with your recycling being collected, please contact Daniel as soon as possible and we’ll work out a solution.

+ I have a large cardboard box; will you take it?

Yes. If you have a large cardboard box from a TV or fridge, we will definitely take it. Please remove all packing foam. Then collapse the box as much as possible and put next to your Blue Bin.

+ Are bags provided?

Yes. At signup, each unit will be given one Yellow Bag for the Paper Stream and four 35”x50” clear bags for the Container Stream.

At collection, the Yellow Bag will be emptied and left in your Blue Bin. The clear bags will be taken away and fresh clear bags will be left in your Blue Bin. Our crew will leave as many fresh bags as they take from the curb.

+ Do I need to use bags?

No. We do not require the use of bags. However, most customers find it is the best way to recycle as much as they can.

The only bag requirement is for clients with large carts (anything larger than 120 litres). These carts are too large to lift manually, so in order to empty them safely, bags must be used inside the large carts.

+ How do I get more bags?

If you ever need extra bags, please contact Taylor and they will be dropped off as soon as possible. If you are in a pinch, you can use your own bags as long as they are clear. The bags must be clear so collectors can determine the quality of the material and ensure it is properly sorted.

+ What do I do with my Yellow Bag?

Your Yellow Bag should be filled with Paper Stream materials. At collection, place next to your Blue Bin on the curb. Our crew will empty the Yellow Bag in our truck then place in your Blue Bin along with fresh clear bags for the Container Stream.

+ What if I have more Paper Stream than fits in the Yellow Bag?

If it’s a week where your house has produced more Paper Stream material than fits in the Yellow Bag, please use a clear bag (ie. Container Stream bag) or your Blue Bin or another bin or box.

YOU ARE NOT LIMITED TO THE YELLOW BAG.

If you find your house consistently produces more Paper Stream material than fits in the Yellow Bag, we will provide a second Yellow Bag.

+ Why do I need to clean my containers?

Food residue and other contaminants reduce the quality of the recycling we produce and could possibly lead to otherwise recyclable material having to be sent to the landfill instead of being diverted.

+ I need to update my payment information.

[Contact Daniel]

+ I’d like to pay for a family member or friend. How does that work?

Contact Daniel.

+ How do I cancel my service?

Contact Daniel stating your intention to cancel. We will send a confirmation email by the end of the next business day. We will continue collections until the end of your pay period.